Eastleigh Borough Council Seamless Switch Full Video

We’re here today at the Hedge End Depot, where we’re speaking with Street Services Manager Tom Broomfield and Operational Trainee Dylan McKinnon at Eastleigh Borough Council about their seamless switch to Fleetclear.

I’m Tom Broomfield, the Street Services Manager for Eastleigh Borough Council. I am the main point of contact between management, councillors, customers and frontline staff.

We worry about health and safety, and that is at the forefront of our minds all the time.

We have 50 vehicles, ranging from refuse collection vehicles and Luton vans to tippers. We previously had a tracking system, which was okay, and a separate camera system, which was also okay.

With Fleetclear, everything is manageable in one place. With one click, you have all the information you need. Previously, everything was disjointed, whereas now it is much smoother.

If there is an issue with the hardware, the team responds very quickly. Overall, it has become a reliable service, and we know that support is available whenever we need it.

The Fleetclear system is a game changer when it comes to frontline management. It helps us see what is happening out on the rounds without physically having to be there.

Knowing where all your lorries are at any one time and being able to access the cameras with one click is really important.

I’m Dylan McKinnon. I am an Operational Trainee within Eastleigh Borough Council’s Street Services Department.

Customers might tell us that their bin has been missed. When I check what our crews have recorded, they might say that the bin was not presented for collection, leaving me with two conflicting accounts.

The cameras allow me to establish exactly what happened, which is a massive help.

Being able to look back at previous events is great, and the footage is available almost instantly. Anything I need is accessible at the click of a button.

We previously had tracking information on one system and cameras on another, and trying to bring the two together was very difficult.

The coverage was not great, and we had black spots throughout the borough. That has reduced considerably. We now have coverage across approximately 99% of the borough, which is extremely important and something we did not have before.

It does not matter which part of the company you speak to; everyone is approachable and always available to help. That is really important in an operational environment.

Fleetclear’s technology is also highly advanced. The team is always developing new and better ways of doing things and passing those improvements on to us, which makes our lives easier in the long term.