Lili Waste exonerates drivers with Fleetclear technology

Why Lili Waste chose Fleetclear

John Hopkins, Fleet & Depot Manager, Lili Waste said:

“Most of our drivers are lone workers so there are important safety issues to consider, and we wanted peace of mind.”

The entire Lili Waste fleet is now installed with the Fleetclear DVR camera system, which records internal and external footage and is linked back to the Fleetclear Connect telematics platform.

Resolving complaints with video evidence

Continued John: “We were wide open to complaints and false insurance claims about damage apparently caused by our vehicles. Some of our drivers were hesitant about us adopting the camera technology, but they soon changed their minds.”

“Once the cameras were fitted, we were able to close down 9 out of 10 of the complaints immediately and exonerate our drivers from any blame.”

“From a health and safety point of view we’ve also been able to record incidents and use the footage as a training tool for drivers and crew members to enhance best practice and reduce the risk of any accidents.”

Lili Waste has found the cameras very useful if there are problems accessing a customer’s bins, or if a customer tries to say waste was not collected when it was. The cameras have also been used to investigate potential damage to vehicles in instances where drivers are not sure when it occurred.

Growing with Fleetclear Connect

Fleetclear Connect is an end-to-end solution that allows operators to manage their fleet from a single platform including telematics, vehicle CCTV, driver behaviour monitoring and remote tachograph download.

John remarked:

“A great feature of the [Fleetclear Connect] system is the ability to search and share specific footage or vehicle activity quickly. We can drill down to a specific day, time or street and access the footage from any of our vehicles that were in the area within minutes. This is invaluable if we need to investigate an incident, compliant or collection issue and saves a huge amount of time. Remote health checks of the camera systems also means that we know they are always working.”

Emma Poore, Sales Manager South-East, Fleetclear said:

“We are delighted to have been partners with Lili Waste since 2017. The protection of crews, the public and their fleet has always been a top priority, and they have embraced our technology to maintain the highest standards of safety.”

John concluded:

“We wouldn’t be using Fleetclear for all these years if we weren’t happy with their products and service. After sales support is so important for a business like ours. We can’t afford to have vehicles not working and if there is an issue we need a speedy response. This is where Fleetclear excel. They are quick to react if we have any issues and above all they are good people to work with. It feels like a true partnership. Nothing is too much trouble.”

For more information about Fleetclear visit www.fleetclear.com or Tel 01386 630 155

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